Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the use of any services, website, mobile application, or platform provided by Jaber Jamaica (“we,” “us,” or “our”).

By accessing our website, using our mobile application, requesting a delivery, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Eligibility

To use our services, you must:

• Be at least 18 years old, or have parental/guardian consent
• Be legally capable of entering binding agreements
• Provide true and accurate personal information

We reserve the right to deny service to anyone who does not meet these requirements.

3. Services Provided

Jaber Jamaica is a delivery services provider operating in Jamaica.

Our services may include but are not limited to:

• Same-day delivery
• Scheduled delivery
• Food & grocery delivery
• Parcel and document delivery
• Merchant/restaurant delivery support

We reserve the right to change, modify, suspend, or discontinue any part of our services at any time.

4. User Responsibilities

• Provide accurate pickup and delivery information
• Ensure contents of packages are lawful and safe
• Properly package items to prevent damage or injury
• Follow all local laws and regulations
• Not use our services for illegal, fraudulent, or harmful purposes

You are solely responsible for the contents of your packages.

5. Prohibited Items

You may NOT use Jaber Jamaica to transport:

• Drugs or illegal substances
• Weapons, ammunition, or explosives
• Stolen property
• Hazardous or toxic materials
• Any item prohibited by Jamaican law
• Perishable or harmful goods not properly packaged

Jaber Jamaica reserves the right to inspect, refuse, or report suspicious packages to authorities.

6. Pricing & Payments

• Delivery fees will be shown before confirmation
• Payments may be required in advance or upon delivery
• Prices may vary depending on distance, weight, time, or service type
• Additional fees may apply for waiting time, extra stops, or special handling

Failure to complete payment may result in cancellation of service, permanent account suspension, or legal action if necessary.

7. Delivery Timeframes

Jaber Jamaica makes every effort to complete deliveries on time. However, we are not responsible for delays caused by:

• Traffic congestion
• Bad weather or flooding
• Accidents or road closures
• Incorrect addresses
• Unavailable recipients
• Force majeure events

Delivery times are estimates only and not guaranteed.

8. Damage or Loss

• Damage caused by poor packaging
• Loss of prohibited items
• Natural disasters or accidents
• Third-party interference

Any claims must be reported within 24 hours of delivery.

Our maximum liability (where legally permitted) shall not exceed the delivery fee paid.

9. Refunds & Cancellations

Refunds may be granted only if:

• Service was not provided
• Delivery failed due to our error
• Payment was charged incorrectly

Refunds will not be issued for:

• Customer error
• Incorrect addresses
• Change of mind
• Refused deliveries

Cancellation requests must be made before driver dispatch.

10. User Accounts

If an account is created:

• Keep your login details safe
• Do not share access with others
• Notify us of any unauthorised use
• You are responsible for all activities on your account

We reserve the right to suspend or terminate accounts for misuse.

11. Intellectual Property

All content on our website/app (logos, text, images, graphics, app design, and related materials) is owned by Jaber Jamaica and may not be copied, modified, distributed, or reused without written permission.

12. Privacy

Your personal data is handled according to our Privacy Policy. By agreeing to these Terms, you also agree to the practices described in our Privacy Policy.

13. Termination of Service

We may suspend or permanently terminate access to our services at any time for:

• Fraudulent activity
• Abuse of staff or drivers
• Illegal activity
• Repeated violations of these Terms
• Non-payment

No prior notice is required.

14. Governing Law

These Terms and Conditions shall be governed by and interpreted under the laws of Jamaica.

Any disputes must be handled in the courts of Jamaica.

15. Changes to Terms

Jaber Jamaica may update or modify these Terms at any time. Updated versions will be posted on our website or app.

Continued use of our services after changes constitutes acceptance of the updated Terms.

16. Contact Information

Veloxi Group Limited (Jaber)
📍 23 East Street, Old Harbour, Jamaica
📞 876-613-2254
📧 admin@jabermart.com

For any questions, concerns, complaints, or requests relating to these Terms & Conditions, please contact us using the information above.